Rehab Industries    |   September 2025    |    Digital Newsletter

New RISE Development Program Launches with First Cohort

You spoke, we listened. A brand-new professional development program is now underway to support individual contributors. Meet the Next Step Skill Building pilot cohort and find out how you can be part of this opportunity in 2026.

Click here to read the full story.

Growing Relationships Through the New Hire Mentorship Program  

Starting a new role can be both exciting and overwhelming, which is why Rehab Medical has introduced its Mentorship Program. This initiative helps new employees feel supported as they learn our culture and gain confidence in their roles. 

Interested in becoming a mentor? Chat with your manager about getting involved and learn more details about the program here. 

Need a Language Translator for a Patient? We’ve Got You Covered

Did you know Rehab Medical offers on-demand language translation for any patient-facing employee? Through our vendor, Language Arts, Customer Service, Sales, Local Office teams and more can easily connect with an interpreter to assist patients in their preferred language.

How it works:

1. Dial (463) 800-8068 (our dedicated Rehab Medical line).

2. Tell the operator what language you need.

3. Provide your first and last name.

4. You’ll be connected to an interpreter.

Tips for working with an interpreter:

1. At the start, explain the nature of the call to the interpreter.

2. You lead the conversation — the interpreter simply facilitates.

3. Speak clearly, use short sentences, and pause for interpretation.

All usage is reviewed monthly by Heather Morecraft, Director of Customer Experience, to ensure accuracy and billing compliance. Save this number in your phone today so you’re ready to provide the best possible service for every patient — no matter the language: (463) 800-8068

Rehab Medical prioritizes supporting its technicians in growing and experiencing rewarding careers through our ATP Development Program. Our Technician Career Ladder provides a clear path for advancement, starting as a Technician and moving all the way up to ATP Support. With competitive pay at every stage, ongoing training, and opportunities to specialize, you’ll gain the tools and support needed to thrive!

If you’re ready to climb the ladder and make a real impact on patients’ lives, learn more about the program today!

Employee Spotlight - Hunter Cissell 

Congratulations to Hunter Cissell on her well-deserved promotion to Prior Authorization Submission Representative! Since joining the Rehab Medical team in 2022, Hunter has embraced every opportunity to grow, lead, and learn along the way.

Her work ethic is extraordinary, and we’re excited to see the amazing things she’ll accomplish in this next chapter of her career!

Learn more about Hunter’s journey here.

Employee Spotlight - Sarah Beatley 

Sarah Beatley has also recently earned a well-deserved promotion from Customer Service Representative to Care Coordinator! Known for her attention to detail and spreading compassion to patients, Sarah has already made a meaningful impact since joining the team in 2024! We look forward to seeing her thrive in her new role.

Learn more about Sarah and her heart for others here.

Celebrating the 2025 Summer Games: Meet Our Champions and MVPs

What a summer it’s been! From water balloon showdowns to speedy kayak races, the 2025 Summer Games did not disappoint! A big thank you to everyone who participated and helped make the competition a success.

Every participating team brought their best, yet only a few teams separated themselves from the game’s competitors. Who are these teams? Well, now is the moment you’ve all been waiting for… Here are your 2025 Summer Games Champions and MVPs!

Regional Champions

1. Bourbon Trail – MVP: TJ Hanna
2. Big City Branches – MVP: Patrick Griffies
3. Hurricane Harbor – MVP: Charles Moton

Corporate Champions

1. Scarlett Letters – MVP: Ray Shrock
2. Untitled – MVP: Devin Clark
3. Green Machine – MVP: Ross Morris

Building Stronger Partnerships: How Cork Medical Supports Dealers Beyond the First Order

Through our unique resources, such as Cork University, ongoing training, transparent account reviews, and strategic guidance, we treat dealer sales teams as part of our own. By providing the tools, insights, and support they need, we help ensure that we grow stronger together. Learn more here.

A “Cereal-ously” Fun Break! 

In August, we stirred up some extra fun (and milk!) with our Cereal Bars. Team members enjoyed a wide variety of cereals, from Cheerios to Fruity Pebbles.

It wasn’t just about breakfast; it was about connection. The cereal bar gave employees a chance to step away from our desks, share a laugh, and remember that a little mid-morning break can go a long way toward boosting energy and morale.

Thank you to everyone who joined in and made it a sweet success. Special thanks to the branch offices for their participation from afar. Whether they went for something healthy, nostalgic, or just plain crunchy, we hope employees left with a full belly and a smile.

Forza Sells Upgraded Plainville Apartments to Local Investor 

Forza recently completed the successful sale of Plainville Apartments, an 18-unit complex located in Plainville, Indiana. Originally acquired in May 2023 for $180,000, the property had previously been part of the USDA 515 loan program. The USDA Section 515 Loan Program, also known as the Rural Rental Housing Loans program, provides direct loans from the United States Department of Agriculture's (USDA) Rural Development office to qualified borrowers. The program aims to increase the availability of safe and affordable rental housing for low-income, elderly, or disabled individuals and families in eligible rural areas. 

Over the past year, Forza invested more than $400,000 into modernizing and upgrading the complex—installing new cabinetry, bathrooms, flooring, appliances, HVAC systems, and water heaters. Despite these improvements, the property’s small size and rural location made day-to-day operations more complex than most in Forza’s portfolio.

On June 20, the upgraded apartments were sold to a southern Indiana-based investor who is locally owned and operated. The new owner is excited to expand their footprint in the area and will continue to serve the tenants with a hands-on approach.

Want to explore more of Forza’s real estate portfolio?

Visit forzacre.com to view other owned properties.

Forza Welcomes Drew Kelly to the Team

With over 25 years of experience in real estate, Andrew Kelly brings a high level of knowledge, a genuine compassion for people, and an eagerness to improve lives daily at Forza Commercial Real Estate. Get to know more about Drew here! 

Inside Forza: An Update on the Company’s Real Estate Portfolio

Ever wonder what happens after Forza acquires a building or completes a major renovation? While the initial announcement is often shared company-wide, the story doesn’t end there.

What impact do these properties have on their communities? How successful are they after the dust settles? For the first time, Forza is providing an exclusive look at the performance and success of its renovated properties.

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