New clients not captured, advising clients to “wait and see” vs booking an appointment, missed charges, poor practice impressions, and so much more impact your practice revenue, but short of listening in to every call or moving your desk to the front lobby, how do you know? There is also the issue and expense of front desk turnover. It seems impossible sometimes to achieve a well-trained front desk staff.

The Veterinary Receptionist Certificate of Excellence (VRCE) is a comprehensive front desk training program where your staff will learn skills to deliver flawless client experiences and represent your hospital professionally.